I. GENERAL CONDITIONS OF SALE OF THE ESTABLISHMENT

1. RECOGNITION BY THE GENERAL COMMISSION FOR TOURISM
The lessor certifies that the rented property complies with the provisions of the Walloon Tourism Code of April 1, 2010.

2. TERMS OF CONCLUSION OF THIS CONTRACT
The customer provides his bank details for the purpose of guaranteeing and paying the deposit for the reservation by credit card, indicating directly, in the area provided for this purpose, the card number, the validity date and the visual cryptogram.

The payment is debited before the entry into possession in two phases.

Phase 1: A 25% deposit is charged at the time of booking via the credit card on file, except in cases of late bookings where the full payment is charged at the time of booking.
Phase 2: the balance of 75% is due 7 days before entry into possession by transfer, with the exception of late reservations, to the account IBAN BE60 6529 4323 6570 - BIC BBRUBEBB.

If the lessor does not receive the deposit or the balance within the time limit, he may cancel the rental by registered letter or email within 3 days following the date scheduled for payment of the deposit or the balance.

In the event of cancellation or no-show by the customer, the lessor will charge the customer's credit card in accordance with the cancellation conditions (see point 7).

The price of the stay does not include the rental deposit (see point 5) and other possible supplements.

The lessor has chosen stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com.
There may be a refusal of the payment card for several reasons: stolen card, blocked card, limit reached, data entry error, etc.
In the event of a problem, the customer must contact their bank on the one hand, and the establishment on the other hand, to confirm their reservation and their payment method.

3. USE OF RENTED PROPERTY
The tenant uses the rented property in accordance with its intended purpose and as a good father. He is required to respect the maximum capacity provided. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, the rental amount remaining definitively acquired by the lessor.

4. ANIMALS
When admitted, domestic animals accompanying the tenant must be clearly indicated on the front of this contract.

5. CAUTION
The deposit is intended to cover all debts that the tenant may still owe to the lessor upon return of the premises.
This deposit is refunded to the tenant on the day of departure or at the latest within 10 working days following the date of departure, after deduction of all sums.

In the event of a dispute, the lessor may, under his responsibility, retain the deposit until responsibilities are clearly established.
If it turns out that the tenant is not liable for the amounts claimed and that all or part of the deposit must be returned, the lessor will owe interest, at the legal rate, on the amount ultimately to be returned.

6. ""EQUIPMENT AND COMFORT"" INVENTORY
An inventory of the equipment of the rented property is carried out at the beginning and end of the stay. This inventory must be signed by both parties to provide proof of the condition of the rented property and its equipment.
The tenant must return the property in the condition in which he received it. He is liable for any loss or damage. Any discrepancy with the inventory or anomaly must be reported to the lessor or his representative, no later than 10:00 a.m., the day after the day of arrival.

7. CANCELLATION – PREMATURE DEPARTURE
Any cancellation must be notified by registered letter or email. The tenant may propose to the lessor the assignment of his lease, under his full responsibility, to a person designated by him and who agrees to contract under the same conditions. In this case, the deposit is deemed to have been paid by the assignee. The tenant may also propose to the lessor to substitute a person for the enjoyment of the accommodation, while remaining the holder of the contract, including during the term of the contract. This implies that he remains personally liable for all his initial obligations. The express agreement of the lessor is required and only concerns the person(s) designated.

If the cancellation occurs more than 15 days before the start of the stay, the deposit will be refunded in full. In other cases, the deposit remains acquired by the lessor as compensation.
This compensation is increased to:
- 25% of the price of the stay if the cancellation occurs between 15 and 8 days before the start of the stay.
- 100% of the price of the stay if the cancellation occurs less than 8 days before the start of the stay or if the tenant does not show up.
However, compensation is not due in the event of force majeure.

If the cancellation is the fault of the lessor, the latter may offer the tenant accommodation of the same or higher quality at the price of the reservation.
In the absence of such a proposal or in the event of refusal by the tenant, the lessor must reimburse the tenant for the deposit paid as well as the balance of the price of the stay if this has already been paid.

If the tenant does not show up within 24 hours of the arrival date stated in the contract:
- the contract becomes null and void automatically,
- the deposit remains acquired by the lessor who reserves the right to claim the balance from the tenant,
- the lessor can dispose of his property.

The early departure of the tenant, whatever the reason, does not result in any reimbursement - even partial - of the price of the stay.

8. LATE PAYMENT
Any amount owed by the tenant and not paid ten days after its due date will automatically and without formal notice produce, for the benefit of the lessor, interest of 1% per month from its due date, the interest for any month started being due for the entire month.

9. LIABILITY - INSURANCE
The tenant occupies the premises as a good father. He assumes responsibility for the rented property, the equipment and the land made available to him. He reimburses the lessor for all costs incurred by his actions and undertakes to report any damage. By renting the accommodation, the tenant is legally required to return it in the condition in which he received it, including in the event of fire (art 1732, 1733 and 1735 of the CC.). Where applicable (see special clauses) the tenant has his rental liability covered by a GLOBAL type FIRE insurance policy, both for rental risks (the building) and for the contents (furniture, etc.) made available to him. These risks can be covered by the "holiday" extension of the tenant's FIRE insurance policy. The tenant is invited to contact their insurer to check their contract.

10. SOLIDARITY
The obligations of this lease are indivisible and joint and several with respect to the tenant, his heirs or his beneficiaries, in whatever capacity.

11. RESPECT FOR NEIGHBOURHOOD AND THE ENVIRONMENT
The tenant agrees to behave in a manner that is respectful of residents and the environment in general: fauna, flora, various equipment, etc.

12. DISPUTES
In the absence of an agreement between the parties, they will submit their grievances to the secretariat of the Gîtes de Wallonie which will attempt to propose an amicable solution. Failing this, only the courts of the judicial district of the place where the building is located are competent.


II. GENERAL CONDITIONS OF ONLINE SALE VIA THE ORC

1. PURPOSE
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.

2. OFFERS
All our advertisements, web pages or offers are prepared in good faith and based on available data. Maps, photos and illustrations are presented for information purposes only and are not contractual. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.

3. PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any additional charges are clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

4. RESERVATION
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, such that we cannot be held liable in this regard. The booking is deemed to have been accepted by the customer at the end of the booking process.

5. RESERVATION PROCESS
Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information transmitted. Once the final choice of services to be booked has been made, the booking procedure includes the following steps up to validation: entering the bank card in the event of a request for a guarantee or prepayment, consulting and accepting the general conditions of sale relating to the service(s) and, finally, validation of the booking by the customer.

6. ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
The booking tool acknowledges receipt of the customer's booking and confirms it by sending an email without delay. The booking confirmation by email summarizes the contract offer, the services booked, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made and the address of the establishment to which the customer can submit their complaints.

7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
- of a transport,
- car rental,
- catering and services related to leisure activities.

8. RESPECT FOR PRIVACY
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us are necessary for processing your reservation and are essential for the management and provision of services (article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com which manages the reservation tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment service provider to the establishment's bank, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As a person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your name, first name and address as well as the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.

GENERAL TERMS OF USE

ARTICLE 1 - PURPOSE AND SCOPE

The Outil Régional de Commercialisation [Walloon regional marketing tool] (hereinafter referred to as the "ORC (by elloha)") is an initiative launched by VISITWallonia (Wallonie Belgique Tourisme asbl), which has its registered office at Rue Marché aux Herbes 25-27, 1000 Brussels and is registered with the Crossroads Bank for Enterprises (CBE) under number 0888.366.085.

These General Terms of Use (hereinafter referred to as the "GTU") define the rules governing access to and use of the ORC (by elloha), which enables online bookings to be made for tourist services in Wallonia. By accessing the ORC (by elloha), Users unreservedly accept these GTU and acknowledge their legal scope.

VISITWallonia acts as the provider of a technological tool to facilitate booking management for tourist service providers. VISITWallonia is not involved in the services themselves and does not intervene in contractual relationships between tourists and service providers.

If you have any questions about the GTU or use of the ORC, you can contact VISITWallonia by email at the following address: orc@visitwallonia.be.

VISITWallonia reserves the right to modify the GTU at any time. However, the GTU in force at the time of booking shall apply. Users are advised to read these terms carefully before using the ORC (by elloha).

ARTICLE 2 - DEFINITIONS

VISITWallonia: The non-profit association (Wallonie Belgique Tourisme asbl) responsible for the implementation and overall management of the ORC (by elloha). VISITWallonia acts as a technical and strategic facilitator, providing high-performance digital tools to promote and support tourism in Wallonia.

- ORC (by elloha): The Outil Régional de Commercialisation is a technological solution developed by the French company Elloha and configured for VISITWallonia to enable booking management for Walloon tourist services. This tool includes an integrated widget on provider websites and a centralized platform as an ancillary service.

- User: Any natural person accessing the ORC (by elloha) to search for, consult or book tourist services. Users can also manage their bookings and access exclusive offers available via the platform.

- Tourist service provider: Any economic operator providing tourist services or activities in Wallonia. Providers may include, but are not limited to, accommodation, tourist attractions, restaurants or event organizers, provided they meet the eligibility criteria defined by VISITWallonia.

ARTICLE 3 - TERMS OF ACCESS AND USE

Legal capacity

To access and use the ORC (by elloha), Users must be at least 18 years old and have the legal capacity required to enter into contracts. By accessing or using the ORC (by elloha), Users represent and warrant that they meet these criteria.

Access conditions

Access to the ORC (by elloha) is free and open for Users. VISITWallonia reserves the right to suspend or modify the access conditions for maintenance, technical or strategic reasons.

ARTICLE 4 - ORC (by elloha) SERVICES

Technical solution

The technical platform supporting the ORC (by elloha) is designed and managed in partnership with the company Elloha, based in Perpignan, France. This collaboration guarantees a reliable and secure digital infrastructure, specifically designed to facilitate the management and promotion of tourist services in Wallonia.

Available tools

VISITWallonia provides Users with a range of features to make it easier to find and book tourist activities in Wallonia. These tools include:

- Booking widget: an integrated tool enabling Users to book services directly on provider websites.
- Centralized platform: an optional service grouping together provider offers for consultation and booking. This feature remains secondary.

These tools are designed to provide optimum User experience, while guaranteeing quick and easy access to tourist services in Wallonia.


ARTICLE 5 - ROLES OF VISITWALLONIA

VISITWallonia acts as a technical facilitator by offering digital solutions particularly suited to the needs of Tourist service providers. These tools, developed in collaboration with technology experts such as Elloha, enable providers to efficiently manage their availability, promote their tourist services and facilitate secure online bookings.

As a facilitator, VISITWallonia focuses on the implementation and maintenance of this high-performance technical environment, designed to simplify interactions between Tourist service providers and Users.

ARTICLE 6 - USER OBLIGATIONS

Compliance with the GTU

The User undertakes to comply with all the provisions of these GTU. Any use contrary to the terms of the GTU may result in sanctions, including suspension of access to the ORC (by elloha).

Accuracy of information The User guarantees that the information provided when using the ORC (by elloha) is accurate, complete and up to date. Any erroneous or misleading information is strictly prohibited.

Responsible use The User undertakes to use the ORC (by elloha) in a responsible and lawful manner. In particular, they shall refrain from:
- Altering or disrupting the operation of the ORC (by elloha);
- Accessing or attempting to access unauthorized sections of the ORC (by elloha);
- Using the ORC for fraudulent, harmful or illegal purposes.

Respect for third parties
The User undertakes not to infringe the rights of other Users, Tourist service providers or any third party in connection with the use of the ORC (by elloha). This includes respecting intellectual property rights and personal data.

ARTICLE 7 – RESPONSIBILITIES

VISITWallonia's responsibilities

VISITWallonia, in collaboration with its technical provider Elloha, shall undertake to maintain a high level of quality and availability of the ORC (by elloha). VISITWallonia shall also endeavor to guarantee the security of Users' personal data and the reliability of transactions carried out via the ORC (by elloha). All necessary technical and organizational measures shall be taken to prevent the risks associated with unauthorized access to or the loss or modification of data.

However, VISITWallonia cannot be held responsible for the consequences of interactions or contracts between Users and providers, nor for any service interruptions due to technical reasons, scheduled maintenance or force majeure.

Relationships with tourist service providers

Users acknowledge that any booking made via the ORC (by elloha) establishes a direct contractual relationship between them and the Tourist service providers. These contracts include, but are not limited to, booking conditions, cancellation policies, payment obligations and the provision and quality of services. VISITWallonia, in its capacity as a technical facilitator, does not intervene in the negotiation, conclusion or execution of these contracts.

Tourist service providers shall be fully responsible for the accuracy of the information they publish on the ORC (by elloha), including availability, descriptions of services, and prices.Similarly, Users must ensure that they fully understand the terms of the services before making a booking.

VISITWallonia cannot be held responsible for the performance or improper performance of contractual obligations arising from these relationships. Any question, claim or dispute relating to the services must be dealt with directly between Users and Tourist service providers. VISITWallonia limits itself to providing technical support for access to the tool and does not play any operational or decision-making role in these contractual relationships.

ARTICLE 8 – FORCE MAJEURE

VISITWallonia shall not be liable for any delay or failure to perform its obligations if such delay or failure is caused by events or circumstances beyond its reasonable control. Such events include, but are not limited to, 'force majeure' such as earthquakes, floods, labor disputes involving third parties, restrictions imposed by public utilities, power failures, explosions, civil disturbances, acts of vandalism, riots, wars and other similar events.

In the event of a force majeure situation, VISITWallonia undertakes to make all reasonable efforts to minimize the impact and damage resulting from such events. We shall aim to resume normal operations and services as soon as possible after the resolution of such situations.

ARTICLE 9 - MODIFICATION OR DISCONTINUATION OF SERVICE

VISITWallonia reserves the right to modify, suspend or discontinue all or part of the ORC (by elloha) services any time and without notice, including for strategic or operational reasons. By using this service, you acknowledge that VISITWallonia may make such decisions, which may affect your use of the ORC (by elloha).

We undertake to communicate any significant modification or interruption as soon as possible in order to minimize any inconvenience to Users.

ARTICLE 10 – ACKNOWLEDGEMENT OF AND COMPLIANCE WITH THE GTS OF TOURIST SERVICE PROVIDERS

Consulting the GTS
Before confirming a booking via the ORC (by elloha), the User undertakes to consult the General Terms of Sale (hereinafter referred to as the "GTS") specifically to the provider in question. These GTS detail the contractual terms and conditions, including cancellation policies, payment terms and conditions and any other applicable obligations.

Complying with the GTS
By confirming a booking, the User acknowledges that they have read and unreservedly accept the GTS of the Tourist service provider. The User undertakes to comply with the terms and conditions set out, including but not limited to the rules governing the use of the services or products booked.

Direct relationship with the Tourist service provider
The User accepts that any booking made via the ORC (by elloha) constitutes a direct contractual relationship between them and the Tourist service provider. VISITWallonia does not intervene in these contractual relationships and cannot be held responsible for the performance or improper performance of the obligations defined in the GTS.
Disputes relating to the GTS
In the event of a dispute relating to the application of the GTS, the User is invited to directly contact the relevant Tourist service provider.

Streitigkeiten im Zusammenhang mit den AGB
Im Falle von Streitigkeiten über die Anwendung der AGB wird der Nutzer gebeten, sich direkt mit dem betreffenden Tourismusanbieter in Verbindung zu setzen.

ARTICLE 11 - INTELLECTUAL PROPERTY

The ORC (by elloha), including its concept, source codes and technical structure, is the exclusive property of Elloha. The content of tourist services, such as descriptions, rates and associated conditions, shall remain the property of the providers.
Any reproduction, modification or commercial use of the elements accessible via the ORC (by elloha) is strictly prohibited without the prior written authorization of the respective owners. Any infringement may result in prosecution.

ARTICLE 12 - PROCESSING OF PERSONAL DATA

VISITWallonia may process Users' personal data in compliance with current legislation.
Full information on the use of personal data is contained in the data protection policy accessible via the following link, which the User acknowledges having read.

ARTICLE 13 - APPLICABLE LAW AND COMPETENT COURTS
The GTU are governed by Belgian law. However, if the User is acting as a consumer within the meaning of applicable law, they shall also benefit from the mandatory provisions of the law of their country of residence, when these are more favorable to them.
This clause does not affect the mandatory rights of consumers to have recourse to alternative dispute resolution mechanisms or to bring an action before the competent courts as provided for by their national legislation.

ARTICLE 14 - FINAL PROVISIONS
The fact that VISITWallonia does not avail itself, at one time or another, of one of the provisions of the GTU may not be interpreted as a waiver by VISITWallonia of its right to do so at a later date.
The invalidity or unenforceability of any provision of the GTU shall not affect the validity of the other provisions, which shall remain in full force and effect.

CONFIDENTIALITY CHARTER

Last updated on 2024/10/20

PURPOSE OF THE CONFIDENTIALITY CHARTER

The purpose of this charter is to provide you with all the information relating to the processing of your personal data by the non-profit association VISITWALLONIA (hereinafter referred to as ‘VISITWALLONIA’). This remains in the context of the performance of its tasks in the public interest, as well as the processing of your personal data by VISITWALLONIA in the context of the performance of its tasks in the public interest. VISITWallonia (hereinafter referred to as ‘VISITWallonia’) in the context of the performance of its public interest missions, as well as on the exercise of your rights. This relates specifically to your visit to the ORC website and/or your subscription to the newsletter.

VISITWallonia processes personal data (hereinafter referred to as ‘Personal Data’) in accordance with Belgian and European regulations applicable to the protection of personal data, and in particular:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as ‘GDPR’ ) ;
• The law of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

CONTACT DETAILS OF THE DATA CONTROLLER AND THE DATA MANAGEMENT DELEGATE

Data controller

The person responsible for processing your Personal Data is: VISITWallonia a.s.b.l.. The registered office is established in 1000 Brussels, rue Marché aux Herbes, 25-27 and whose operating office is established in 5000 Namur, avenue Comte de Smet de Nayer, 14, registered with the ECB under number 0888.366.085 (hereinafter referred to as ‘VISITWallonia’).

Data management delegate

If you have any questions about this Privacy Policy or the information VISITWallonia holds about you, you can contact VISITWallonia's Data Management Officer at the following email address: vieprivee@visitwallonia.be

CATEGORIES OF PERSONAL DATA PROCESSED BY VISITWALLONIA

VISITWallonia may process the following categories of Personal Data:

• Identification data: first name, e-mail address;
• Browsing data processed when you visit our websites: IP address, data collected through cookies (see below), browsing history, type of browser, pages viewed, unique identification numbers, geolocation data.
• Data that you volunteer to VISITWallonia.

LAWFULNESS AND PURPOSES OF PERSONAL DATA PROCESSING

VISITWallonia is classified as a type 3 organisation as referred to in the decree of 15 December 2011 on the organisation of the budget, accounting and reporting of Walloon public administration units. It is entrusted with public interest missions as defined in article 31/4.D. of the Walloon Tourism Code, the aim of which is to promote the heritage, infrastructure and tourism initiatives of the French-speaking region.

It is in the context of these missions entrusted to VISITWallonia that all processing of Personal Data is carried out within VISITWallonia.

PURPOSE	LEGAL BASIS
1. Promotional communications by email (newsletter)	On the basis of your consent
Visiting the ORC website to comply with a legal obligation	To carry out its public interest missions On the basis of your consent

SHARING OF PERSONAL DATA

In order to carry out the purposes described above, VISITWallonia may share your Personal Data with the following third parties:

1. Partners with whom VISITWallonia collaborates in the performance of its public interest tasks:

• all regional, federal and community administrations and bodies in the performance of their duties;

• all players in the tourism, cultural and HoReCa sectors and professional associations.

2. VISITWallonia employees in Belgium and abroad in the performance of their duties.

3. Subcontractors and external service providers.

VISITWallonia may need to disclose your Personal Data in order to (a) comply with applicable laws, court orders or subpoenas, and/or (b) protect and defend its rights or the rights of persons affected by the processing of such Personal Data.

In each case, VISITWallonia will ensure that such disclosure is in accordance with the law and safeguards your essential data protection rights.

STORAGE AND TRANSFER OF PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA

Your Personal Data is stored in Belgium or elsewhere in the European Economic Area, thus guaranteeing equivalent protection.

However, your Personal Data may be shared with recipients outside the European Economic Area. In such cases, VISITWallonia makes every effort to ensure that these recipients provide adequate protection. This includes measures such as adequacy determinations by the European Commission, standard contractual clauses, internal company rules, or other arrangements that comply with EU requirements.

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

In accordance with current legislation, you have a number of rights relating to the processing of your Personal Data.

These rights may be exercised by writing to VISITWallonia or by sending an e-mail to the following address: vieprivee@visitwallonia.be

Right of access

You have the right to ask VISITWallonia for the Personal Data it holds about you. This right gives you the opportunity to request a copy of all or part of your Personal Data, if you so wish.

Right to object

Where the processing of your Personal Data is based exclusively on the performance of one of VISITWallonia's public interest tasks, you have the right, on grounds relating to your particular situation, to object to such processing.

However, VISITWallonia may refuse your request to object if it can demonstrate compelling legitimate grounds for processing your Personal Data.

Right of rectification

You have the right to ask VISITWallonia to correct information that is incorrect.

Right of limitation

You have the right to obtain the limitation of the processing of your Personal Data when:

• You challenge the accuracy of your Personal Data, for a period allowing VISITWallonia to verify the accuracy of such data.
• the processing is unlawful;
• VISITWallonia no longer needs the Personal Data but it is still necessary for you to exercise a legal right;
• You exercise your right to object, for a period allowing VISITWallonia to verify that the legitimate reasons it is pursuing prevail over yours.

Right to erasure

You have the right to ask VISITWallonia to delete your Personal Data if you find yourself in one of the following situations:

• the data is not or is no longer necessary for the purposes for which it was originally collected or processed;
• you withdraw your consent to the use of your data;
• your data is processed unlawfully;
• your data must be deleted to comply with a legal obligation;
• you have objected to the processing of your data and there is no legitimate or compelling reason not to comply with this request.

Right to withdraw your consent

Where the processing of your Personal Data is based on your consent, this consent may be withdrawn.

Right of portability

You also have the right to receive the Personal Data concerning you that you have provided to VISITWallonia in a structured, commonly used and machine-readable format and the right to transfer it to another controller where the processing of Personal Data is based on your consent or a contract and carried out using automated processes.

Right of complaint

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged breach if you consider that the processing of your Personal Data is in breach of the GDPR.

In Belgium:

Data Protection Authority

Rue de la Presse 35, 1000 Bruxelles

Tel : +32(0)2 274 48 00 • Fax : +32(0)2 274 48 35

Email :

Website : www.autoriteprotectiondonnees.be

COOKIES

Please consult our cookies policy.

SECURITY MEASURES

In order to ensure the protection of Personal Data processed, VISTWallonia has put in place appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including among others, as required in accordance with Article 32 of the GDPR.

DATA RETENTION PERIOD

VISITWallonia retains your Personal Data for the following period:

PURPOSE	RETENTION PERIOD
1. Promotional email communications (newsletter)<	Withdrawal of consent
2. Visit to the ORC website	Withdrawal of consent or for the time necessary to achieve the intended purpose

COOKIE MANAGEMENT POLICY

What is a cookies ?

A «cookie» is a set of information, usually small and identified by a name, which can be passed on to your browser from a website on which you are logging on to. Your web browser will keep it for a time and will send it back to the internet server every time you go there will reconnect. Cookies have multiple uses: to ensure that the site internet takes into account the visitor’s preferences, collect data statistics, adapt the content and/or advertising of websites according to User, etc.

Most cookies only work for the time of a session or visit of the website. You can also configure your browser to be informed each time a “cookie” is created or to prevent their recording, individually or otherwise.


Types of cookies

We inform you about the type of cookies used on the website visitwallonia.elloha.com :

Necessary cookies: these cookies are needed for purely techniques for a normal visit of the website. The use of these cookies does not require your prior consent.

Details of the cookies :

Name	Supplier	Purpose	Expiry
ASP.NET_SessionId	Microsoft	A session cookie generated by ASP.NET web applications. Its purpose is to store the user’s session ID, which is used by the web server to track the user’s session status.	Session
BEResponsive	reservation.elloha.com	This cookie allows to maintain the session between the end user of the booking-engine Elloha and the server.	1 an
ARRAffinitySameSite	Microsoft	This cookie allows the load-balancing to work properly.	Session
ARRAffinity	Microsoft	it is a version of the "ARRAffinitySameSite" cookie for old browsers.	Session
RequestVerificationToken	Microsoft	this cookie protects the user from attacks CSRF	Session

How to see which cookies are installed on my device and how to delete them ?

You can also refuse or delete the installation of cookies by following the procedures described below according to your browser software.

• - if you are browsing the Internet with the Internet Explorer browser, follow the steps given here



• - if you browse the Internet with the browser Mozilla Firefox, follow the steps given here



• - if you browse the Internet with the browser Google Chrome, follow the steps given here



• - if you browse the Internet with the browser Safari, follow the steps given here

If you wish to delete cookies, the settings or preferences controlled by these cookies will be deleted as well. Deleting cookies may impair optimal navigation and website functionality.